The Treatwave Protocol Guarantee & Return Policy

Real Results. Honest Timelines. Ironclad Protection.

At Treatwave, we believe in radical transparency. We don't sell overnight miracles; we sell a precise, week-by-week protocol that requires your consistency. That's why our guarantee is built around real biology — not a marketing calendar.

We back our hardware and our science 100%. If you put in the work and the protocol fails you, we will refund your device. But because we are a direct-to-consumer brand committed to keeping costs accessible, we have strict guidelines to protect against abuse — so we can continue serving the people who rely on us.

Here is exactly how our policies work.

1. The 120-Day Neural Protocol Guarantee (Results-Based Returns)

We stand behind every device we ship. If you use the Treatwave wrap consistently, exactly as directed in your Digital Protocol Guide, and you do not see meaningful results, you are protected by our 120-Day Protocol Guarantee.

To qualify for this results-based refund, you must meet the following qualifying criteria:

• The 60-Day Consistency Minimum: As explained in your Digital Protocol Guide, the protocol is designed around a minimum of 6 to 8 weeks of consistent daily sessions, and cannot be fairly assessed before then. Guarantee claims cannot be submitted until you have used the device for at least 60 consecutive days from the confirmed delivery date.

• The Photo Log (Progress Verification): Your claim must include a photo log of your protocol: a clear, well-lit photo of your Treatwave wrap fitted on your wrist, taken at least once in every week of your protocol period, beginning with your Day 1 photo on the day of your first session. All photos must be original files with intact date and time metadata. Screenshots, edited, cropped, or re-saved images are not accepted. Your photo log demonstrates consistent use across the full timeline; gaps of more than 7 days between photos disqualify the claim.

• Protocol Compliance Review: With your claim, you will complete a short protocol questionnaire (program used, session length, weekly frequency, placement). Claims describing use that materially deviates from the Digital Protocol Guide do not qualify — because the protocol is the product.

• The Claim Window: You have between Day 60 and Day 120 from the confirmed delivery date to submit your photos and questionnaire to our support team to initiate the return.

Note: If you submit a results-based return request before 60 days, our team will gently ask you to continue the protocol until the full assessment timeline is met.

2. The Digital Protocol Guide

Your order includes the Treatwave Digital Protocol Guide, delivered instantly by email. By purchasing, you consent to immediate delivery of this digital content, which waives any withdrawal right for the digital content itself once delivered. The guide carries no separate charge, and approved refunds under this policy always cover the amount you paid for your order.

3. Standard Returns (Change of Mind — Unused Devices)

If your Treatwave package arrives and you simply change your mind before starting the protocol, you can return it within 14 days of delivery.

• The device must be unused, complete with all components and original packaging, in fully resalable condition.
• Devices showing signs of use are handled under the 120-Day Protocol Guarantee above, or may be subject to a deduction proportionate to their diminished value.
• Contact support first for return authorization (see Section 5). Unauthorized returns cannot be processed.

4. Warranty & Defective Hardware

If your Treatwave wrap, controller, or power cable arrives damaged, or suffers a manufacturer defect within the first 12 months, we will replace the defective component entirely at our expense. Just email us a quick video showing the defect, and we will dispatch a replacement immediately. This warranty is provided in addition to, and does not limit, any rights you may have under applicable consumer law.

5. Return Shipping & Processing

To initiate any return, email our team at support@treatwave.co with your order number first. We will confirm eligibility and provide your return authorization together with the address of our designated returns facility.

• Returns sent without prior authorization cannot be processed or refunded.
• Customers are responsible for the cost of return shipping.
• We strongly recommend a trackable shipping service. We cannot issue refunds for items lost in the mail on their way to our facility.
• All hardware returns must include the wrap, the controller, the power cable, and the original packaging. Missing components result in a 15% restocking fee deducted from the refund.
• Our team reviews all claims within 2–3 business days. Once your return is received and inspected at our designated facility, your approved refund will be processed back to your original payment method within 5–10 business days.

6. Fair Use & Fraud Prevention

• The 120-Day Protocol Guarantee is a voluntary commercial guarantee and applies once per customer and per household, on devices purchased directly from Treatwave's official store.
• We reserve the right to decline claims that show falsified photos or metadata, manipulated documentation, or other signs of abuse, and to request reasonable additional verification.
• Opening a payment dispute while your refund request is under review ends the review and forfeits eligibility under this voluntary guarantee. Your statutory rights remain unaffected.
• Devices purchased from third parties or resellers are not covered by this guarantee.